FAQs - Frequently Asked Questions
Frequently Asked Questions (FAQ)
✅ Do you offer free shipping?
Yes, we offer free standard shipping for all orders within Canada and the USA. For international orders, a standard shipping fee will be applied at checkout. You can see our full shipping policy here.
📦 How long does standard shipping take?
Canada and the USA: Delivery typically takes 5-10 business days.
International Orders: Delivery typically takes 10-20 business days, depending on the destination and customs processing. You can see our full shipping policy here.
🚀 Can I choose Express shipping?
Yes, Express shipping is available for both domestic and international orders at an additional cost. Delivery times are:
Canada and the USA: 2-3 business days.
International Orders: 5-7 business days.
You can see our full shipping policy here.
📦 What carrier do you use for shipping?
We primarily use Canada Post for all orders. For international orders, Canada Post will hand off the package to the local postal service in the destination country.
📮How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided tracking number on the Canada Post website or the local postal service’s website for international orders.
⏳ What if my order is delayed?
If there is a delay in processing your order, you will receive an email notification informing you of the delay and providing an updated estimated timeline for shipment.
📦 Are there shipping limits for subscription services?
Yes, subscribers are limited to 2 shipments per month as part of their subscription plan. Free standard shipping applies to subscription orders within Canada and the USA. For Express shipping on subscription orders, an additional fee will apply.
👉 Who pays for customs and import fees?
For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country. Core Axis 3D is not responsible for these additional charges.
📮 What if my package is lost or damaged?
If your package is lost or damaged during transit, please contact our support team within 7 days of delivery. We will work with Canada Post to resolve the issue and provide a replacement or refund as applicable.
⏳ How long does order processing take?
All orders are processed within 1-3 business days after payment confirmation. Processing times may be longer during peak seasons or for custom-made products.
📍 Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately. We can only modify the address if the order has not yet been shipped.
🌍 Do you ship worldwide?
Yes, we offer global shipping to most countries. A standard shipping fee will be applied at checkout for international orders. You can see our full shipping policy here.
🛠️ Do you offer refunds for custom-made products?
No, we do not offer refunds for custom-made products due to their personalized nature. However, if your custom product is defective, we will provide a free replacement. Learn more on our Return and Refund Policy page.
🚨 What if my product is defective?
If your product arrives defective, please notify us within 7 days of delivery. Provide clear photos or videos of the defect, and we will send a free replacement. Visit our Return and Refund Policy page.
📦 Can I return a standard (non-custom) product?
Yes, standard products can be returned within 14 days of delivery for a refund or exchange, provided they are unused, in their original packaging, and in the same condition as when received. Learn more on our Return and Refund Policy page.
📩 How do I initiate a return or exchange?
To initiate a return or exchange, email us at [Insert Email Address] with your order number, photos/videos of the issue (if applicable), and a brief explanation. We will guide you through the process. For full instructions, visit our Return and Refund Policy page.
💸 Who pays for return shipping?
For standard product returns, you are responsible for return shipping costs unless the item is defective. For defective custom products, we cover all shipping costs for the replacement. Learn more on our Return and Refund Policy page.
⏳ How long does it take to process a refund?
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days. Visit our Return and Refund Policy page. for more information.
❌ What items are not eligible for returns or refunds?
The following items are not eligible for returns or refunds:
Custom-made products that are not defective.
Products damaged due to misuse, improper handling, or normal wear and tear.
Orders that have been altered or modified after delivery.
For a full list of exclusions, visit our Return and Refund Policy page.
📦 What if my product is damaged during shipping?
If your product arrives damaged, please contact us within 7 days of delivery. Provide photos or videos of the damage, and we will work with the shipping carrier to resolve the issue. Learn more on our Return and Refund Policy page.
🔄 Can I exchange a custom product for a different design?
No, we do not offer exchanges for custom products unless they are defective. Custom products are made to your specifications and cannot be altered or exchanged. Visit our Return and Refund Policy page.
📄 Where can I find your full Return and Refund Policy?
For complete details on our return and refund process, eligibility, and exclusions, please visit our Return and Refund Policy page.
🔒 What information does Core Axis 3D collect?
We collect:
Personal Information: Name, email, phone number, shipping/billing address, and payment details.
Order Information: Product details and custom specifications.
Technical Information: IP address, browser type, device info, and browsing behavior.
Communication Data: Emails, chat logs, and support tickets.
Learn more on our Privacy Policy page.
🛠️ How does Core Axis 3D use my information?
We use your information to:
Process and fulfill orders.
Communicate about your orders (e.g., delays or issues).
Provide customer support.
Improve our website, products, and services.
Send promotional offers (with your consent).
Comply with legal obligations and prevent fraud.
For details, visit our Privacy Policy page.
🤝 Does Core Axis 3D share my information with third parties?
We do not sell or rent your information. However, we may share it with:
Service Providers: Shipping carriers (e.g., Canada Post), payment processors, and IT support.
Legal Authorities: When required by law.
Business Transfers: In case of a merger, acquisition, or sale of assets.
See our Privacy Policy page.
🔐 How does Core Axis 3D protect my data?
We use industry-standard security measures, including encryption, secure servers, and restricted access to sensitive data.
🛑 What are my rights regarding my personal information?
You have the right to:
Access: Request a copy of your personal information.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your data (subject to legal obligations).
Opt-Out: Unsubscribe from marketing emails at any time.
Learn more on our Privacy Policy page.
🍪 Does Core Axis 3D use cookies?
Yes, we use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.
🌐 What about third-party links on your website?
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing any personal information.
🚸 Does Core Axis 3D collect children’s data?
No, our website and services are not intended for individuals under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us to have it removed.
📅 Can Core Axis 3D update this Privacy Policy?
Yes, we may update this policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services constitutes acceptance of the updated policy.
📞 How can I contact Core Axis 3D?
If you have questions about our Privacy Policy or data practices, contact us by:
Phone: 226-227-8765
Email: contact@coreaxis3d.com
Mail:
Core Axis 3D
224-245 King George Rd.,
Brantford, ON
N3R 7N7
For complete details, visit our Privacy Policy page.