Refund and Return Policy
Refund and Return Policy
Thank you for choosing Core Axis 3D for your 3D printing needs! We take pride in creating high-quality, custom-made products tailored to your specifications. Please review our refund and return policy below before making a purchase.
🛠️ Custom-Made Products
No Refunds: Due to the personalized nature of our 3D-printed products, we do not offer refunds for custom-made items. Each product is uniquely designed and manufactured based on your specific requirements, making it non-returnable and non-refundable.
Free Exchange for Defective Items: If your custom product arrives defective or damaged, we will gladly provide a free replacement. To qualify for an exchange, you must notify us within 7 days of receiving your order and provide clear photos or videos of the defect. Once approved, we will produce and ship a replacement at no additional cost.
📦 Standard (Non-Custom) Products
Returns: If you are unsatisfied with a standard (non-custom) product, you may return it within 14 days of delivery for a refund or exchange. The item must be unused, in its original packaging, and in the same condition as when you received it.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
🔄 How to Initiate a Return or Exchange
Contact Us: Submit a request with your order number, photos/videos of the issue (if applicable), and a brief explanation of the problem to contact@coreaxis3d.com
Approval: We will review your request and notify you of the next steps.
Return Shipping:
For standard product returns, you will be responsible for return shipping costs unless the item is defective.
For defective custom products, we will cover all shipping costs for the replacement.
❌ Exclusions
Refunds and exchanges are not available for:
Custom-made products that are not defective.
Products damaged due to misuse, improper handling, or normal wear and tear.
Orders that have been altered or modified after delivery.
📞 Contact Us
If you have any questions about our refund and return policy, please contact us. We’re here to help! 💬
Phone: 226-227-8765
Email: contact@coreaxis3d.com
Mail:
Core Axis 3D
224-245 King George Rd.
Brantford ON
N3R 7N7
By placing an order with Core Axis 3D, you agree to the terms outlined in this refund and return policy.